AliExpress Order Closed
Have an AliExpress order closed recently? You are in the right place. Let me guess…
- You feel panicked
- No one else seems to have this problem
- You can’t find answers
Take a deep breathe because it’s going to be ok. Keep reading because I have a solution to this problem.
I Had My AliExpress Order Closed Several Times
When I first began having success with AliExpress dropshipping, my entire business almost fell apart because of having an AliExpress order closed (actually many of them were closed)
I had just resigned from my job and had a wife and three kids to support. I was getting around $2,000 daily in sales and things were going well.
All of that changed when I noticed that 70 of my orders had been closed. I was using Dropified at the time and I had to go back and process all 70 orders again. A few days went by and all 70 orders were closed again.
In the meantime, I continued to get new orders. A lot of those orders were getting closed as well. I searched high and low for answers but no one seemed to be speaking out about this problem.
I turned off all of my ads and was about ready to quit. But I didn’t (thankfully). Instead I figured out the reasons you may have an AliExpress order closed. I also found a software solution that completely changed the game for me when it comes to dealing with closed AliExpress orders.
Why Is My AliExpress Order Closed
So what causes you to have an AliExpress order closed? I am only aware of three reasons why you can have an AliExpress order closed. The first two are relatively easy to fix, the third can only be managed.
Reason #1 – You Need To Verify Your ID on AliPay
If this is your first time having your AliExpress order closed, then you probably just need to verify your identity with AliPay and AliExpress. This is a relatively easy process.
Anytime I open a new AliExpress account, the first thing I do is verify my identity on AliPay. They will require you to do this at some point, so it’s best to do at the start.
To do that, go to https://intl.alipay.com and go to your profile. Check to see if your account has a link to verify your identity. If not, contact live chat support at AliExpress and request a link to verify your identity.
Let them know you are a dropshipper and that you had an AliExpress order closed. They should be able to help you out.
You will be asked to submit identification such as a copy of your passport, the front and back of your driver’s license and your social security card. Don’t worry, this is completely normal.
Some people suggest that you blur out the numbers on your license or social security card, but from my experience they will not accept it if you do that. They need to see everything to truly verify your identity.
Reason #2 – You Need To Verify Your Credit Card
If you are paying with a credit card (which you should be so that you can get rewards), then you will have to verify your credit card. Sooner or later you will get an AliExpress order closed if you haven’t done this.
The bad news is that you really can’t verify you credit card ahead of time as far as I know. You can only verify it after you have had an AliExpress order closed.
To submit an appeal, go to your “My Orders” page. At the top of the page will be a red button that says “My Appeal”. Click on it to submit your AliExpress appeal.
You will have to send them pictures of your credit card, ID, and bank statement. It normally takes about 2-3 business days to get approved.
People swear that you can get them to approve you faster by contacting Live Chat and asking them to speed up the process. I am not convinced that this works, but it is worth a shot.
I have had to verify my credit card multiple times on a single account. So do not be surprised if you have another AliExpress order closed and need to verify your card again.
Two Lies And A Truth
If you search online for help with an AliExpress Closed Order, you will find two myths being passed around.
First, many people say that verifying your ID and credit card will put an end to closed orders on AliExpress. The truth is I continue to have closed orders even to this day. And I have verified my cards multiple times as well as my identity.
Secondly, you will hear people say that paying with Ali Pocket will prevent you from having closed orders. Again, this is not true. I have had closed orders even when I used Ali Pocket.
And that leads me to the truth, which is that there is a third reason you can have an AliExpress order closed.
Reason #3 – Your Customer’s Name Can Lead To Having An AliExpress Order Closed
Most times I want to beat my head against the wall talking to AliExpress customer service. But one time I actually got a helpful piece of advice.
I was told that certain customer names will cause you to have an AliExpress order closed. This is the reason that I continued to have orders closed even after I verified my information and started using Ali Pocket.
She said that if a name has been flagged by AliExpress then any order being shipped to that name will automatically be closed.
The workaround that I have found is to find the customer who is triggering security and edit the customers first name. I do this by adding “NA” after the first name. So for example, instead of “John Doe”, I will change it to “John NA Doe”.
Narrowing Down The Culprit
But if you have 70 orders closed at once, how do you know which name is causing you to have your AliExpress order closed? The only way to know this is to pay for orders in smaller groups and see which order keeps getting closed.
For example, instead of paying for 70 orders at once, you will want to break those 70 orders into groups of 10. This ensures that if you have another AliExpress order closed, it will only affect 10 orders instead of 70.
On your next go round, you pay for those 10 orders individually. If any order continues to give you problems then you know which person is causing you to have your AliExpress order closed.
Once you have found the name causing you to have your AliExpress order closed, you simply need to change the name a little by adding NA behind the first name.
All of that takes a lot of time! I was spending hours reordering products. If I was going to continue having to deal with closed orders, I needed a solution that would help me deal with it as quickly as possible.
That is when I heard about something called Nimble.
Keeping My Sanity When I have My AliExpress Order Closed
Nimble is a software that truly automates your ordering process. Oberlo and Dropified are great, but it can still take hours to process orders each day. And if you are dealing having your AliExpress order closed, then you know it can take hours to correct using those programs.
The way Nimble works is that it automatically places orders on AliExpress as soon as they come in. Whether you are logged into your computer or asleep in bed, it will continue to place orders for you.
Then, when you are ready to pay for your orders, you simply log into Nimble and select the orders you want to pay for. You can pay up to 70 orders at a time and be done in a matter of minutes.
However, one of the biggest reasons I love Nimble so much is because of how much time it saves me when dealing with AliExpress closed orders.
Now when I see 70 orders that have been closed, I don’t panic at all. I simply open up Nimble and pay for them again (because they have already been reordered). But this time I pay for them in small batches to help me pinpoint the name that might be trigger the closed orders.
(Click the button below to get a special 14-Day trial of Nimble. Disclosure: This is an affiliate link meaning I get a small commission if you choose to purchase Nimble. But don’t worry, it doesn’t increase your cost and I only recommend products I know will benefit you.)